Refund & Cancellation Policy
Last updated: 3 September 2026. This policy sits alongside our Terms of Service.
1. 30-day money-back guarantee
If the Enterprise Security Suite isn’t what you expected, tell us within 30 days of purchase and we’ll refund you in full. The one condition: the licence shouldn’t be baked into your production environment beyond normal evaluation use.
2. Digital products and licences
Security licences and software keys are delivered instantly, and you can’t return a download the way you’d return a box. So once a key is activated, we look at each request on its merits. If the product didn’t do what this website said it would, you get your money back.
3. Subscriptions and recurring billing
Cancel a subscription whenever you like. Future billing stops immediately, and you keep access until the end of the month you already paid for. We only pro-rate a refund mid-period if we’re the ones ending the service, and it’s not because you breached the Terms.
4. Consulting and audit work
Audits, penetration tests and consulting hours can’t be un-delivered once the report is in your inbox, so those aren’t refundable. If you cancel before we start, you get 100% back. If you cancel partway through, we deduct the hours already worked at the rate in your proposal and refund the rest.
5. Failed and duplicate payments
If PayFast debits you for a transaction that failed, was declined after the debit went through, or charged you twice, that money comes back in full. Depending on your bank, allow 5–10 business days for it to reflect.
6. How to request a refund
Email support@ehawu.africa with your order number (it’s in the confirmation email) and why you want the refund. We reply within one business day, and approved refunds go back to your original payment method via PayFast within 10 business days.
7. Consumer Protection Act
Nothing here takes away your rights under the Consumer Protection Act 68 of 2008, including your right to fair terms. If anything in this policy conflicts with the Act, the Act wins.