PAIA Manual

PAIA Manual

Promotion of Access to Information Act 2 of 2000 (“PAIA”). eHawu Security, a trading name of Olorun Cloud, is a private body for the purposes of this Act. This manual was last updated on 3 September 2026.

1. What this manual covers

PAIA gives you the right to access records held by us, and the right to access and correct your own personal information. This manual explains what records we keep, how to request them, what it costs, and who to complain to if we get it wrong. It sits alongside our Privacy Policy (POPIA).

2. Contact details

Operator: eHawu Security (Olorun Cloud)
Information Officer: The head of the eHawu compliance function
Email (requests): support@ehawu.africa
Website: https://ehawu.africa/contact/
A postal address for formal notices is provided on request via the channels above.

3. Records we hold

The categories below describe the records an access request may touch. We don’t keep more than we need, and we keep nothing secret except what the Act’s protections cover.

  • Client contracts, invoices and support correspondence.
  • Service logs relating to your account (access, billing, security events).
  • Our own business records: policies, structures and security documentation.

4. How to make a request

Requests for your own personal information (section 53) are free. Send proof of identity and describe the records you want to support@ehawu.africa using the subject line “PAIA request”.
Requests for other records (section 50) use the official PAIA form (Form 2), available from the Information Regulator’s website at inforegulator.org.za. Send it to the contact details above with the prescribed fee.

5. Timeframes

We acknowledge requests within 21 days and respond within 30 days of receipt, as the Act requires. If we need longer (for example, a large archive search), we’ll tell you why before that deadline passes.

6. Grounds for refusal

The Act lets us refuse in limited cases, including: protecting your privacy or another person’s privacy; commercial confidentiality and security measures of this or a client’s systems; and legal privilege. If we refuse, we’ll explain which protection applies and how to challenge it. We won’t hide behind section 63 of PAIA.

7. Complaints

If you’re unhappy with our answer, you can complain to the Information Regulator of South Africa:
Website: inforegulator.org.za
Email (POPIA complaints): complaints.poipa@inforegulator.org.za
You may also approach a court.

8. Other legislation

Records covered by other laws (for example tax or criminal procedure statutes) follow those laws’ access routes. If your request crosses both, we’ll tell you which part we can release and which needs a different channel.